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Frequently asked questions
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The basics
What do I actually get when I buy a tier?
Is this a subscription?
How fast will I get a reply?
Pricing + payments
What are the three tiers?
Do I pay extra for the services you book?
Can I get a refund if I cancel my trip?
Using the app
What's the difference between catalogue requests and custom requests?
What's 'My Calendar'?
Can I use this on my phone?
Can I reply to the concierge by email instead of opening the app?
Venice specifics
Do you only cover Venice?
What about restaurants that claim to be fully booked?
Can you book water taxis during Acqua Alta?