Refunds & cancellations
How refunds work for your concierge membership and the activities we book on your behalf.
VeniceXplorer Concierge membership
Once your purchase has concluded, your concierge tier fee is non-refundable. The fee secures your concierge access for the duration of your trip plus 30 days of post-departure follow-up — that work begins the moment you become a member.
Individual activities booked through us
Each activity (water taxis, restaurants, tours, opera tickets, photographer sessions, hotels, flights) is governed by the individual vendor's cancellation policy. Refund eligibility, cut-off windows, and amounts are determined by that vendor — not by us. Your concierge will surface the cancellation policy at the time of booking and can help you cancel within the vendor's window if your plans change.
Questions
Email concierge@venicexplorer.com or chat your concierge directly inside the app.